Detalle del Puesto
Important global company is looking for Wireless Customer Advocates. The ideal candidate should be an empathetic and customer service oriented person, with excellent communication and problem solving skills.
In this position you will provide high quality and accurate resolutions to customers, by answering general inquiries and offering solutions, to make sure that objectives set by the client are met successfully. To help customers by providing a quality service, as to guarantee total satisfaction and accomplish client’s expectations.
– Eleventh grade certification approved or High School Diploma.
– Advanced english (85% or more ).
– Schedule flexibility.
– Attention to details and multitasking skills.
– Identify problems, search solutions and answer questions from customers using the given channel of communication.
– Follow up on the customer’s issue until is solved such as requests, payments, transactions, information changes or any other issue addressed by the customer.