Detalle del Puesto
Important global company is looking for Wireless Customer Advocates. The ideal candidate should be an empathetic and customer service oriented person, with excellent communication and problem solving skills.
In this position you will provide high quality and accurate resolutions to customers, by answering general inquiries and offering solutions, to make sure that objectives set by the client are met successfully. To help customers by providing a quality service, as to guarantee total satisfaction and accomplish client’s expectations.
– High school diploma.
– Advanced english (85% or + ).
– Previous call center experience is desired.
– Schedule flexibility.
– Basic Internet tools.
– Attention to details and multitasking skills.
– Identify problems, search solutions and answer questions from customers using the given channel of communication.
– Be aware of current procedures to offer accurate information.
– Document correctly the database using the given tools in order to keep track of customer’s request through data entry.
– Meet established individual and team performance targets.
– Follow up on the customer’s issue until is solved such as requests, payments, transactions, information changes or any other issue addressed by the customer.