Detalle del Puesto
Are you a proactive team worker, interested in IT positions? This could be your opportunity!
Important multinational company is looking for Technical Support Agents to provide world class customer support and high quality resolutions.
– English and Portuguese, High Proficiency level (Must 85% or more).
– Schedule Flexibility.
– High School Diploma.
– Advanced Knowledge of PC architectures and experience on PC maintenance (Must).
– PC building completed or Technical support knowledge.
– Hardware and software troubleshooting experience.
– Networking configurations and troubleshooting – (server hardware configuration, DHCP, router configurations, DNS, SMTP, etc.).
– University degree in computer engineer or related.
– CompTIA A+ (901 / 902) certification.
– Knowledge of RAID technology.
– VMWARE Certification, or virtualization knowlege.
– To listen and respond to customer inquiries on the telephone, through on-line networks, Email, chat, etc.
– To follow up on the customer’s issue until it is solved.
– To maintain adequate technical proficiency in products and platforms assigned.
– To communicate with the manager and team members regarding problems, solutions and trends.
– To keep and update pertinent paperwork and records through data entry.
– To meet established performance targets, which include customer service, productivity and quality standards.