Detalle del Puesto
Important global company is looking for Customer Service Finance Agents. This person should be oriented to results and customer satisfaction, also have excellent communication and problem solving skills.
In this position you will provide resolution to issues, by creating empathy and a connection with the customer. You will communicate fluently in order to convey a positive message and an excellent customer service experience.
– Fluent in verbal and written English, High Proficiency level. (85 %>).
– High School Diploma.
– Schedule flexibility.
– Customer service experience (desirable).
– Experience in financial area is a plus.
– Intermediate internet tools use.
– Basic Mathematical Skills.
– Proactive and Assertive.
– Receive incoming calls to answer inquiries, handle complaints, troubleshoot problems, provide information or assistance to customers, offer solutions and provide options that ensure client loyalty.
– Research information using available resources to respond to customer inquiries.
– Provide customers with product and service information. Disclosure of terms of agreement for said products or services.
– Enter new customer information into system and update existing customer information.
– Process orders, service renewal requests, check orders, deposit verifications/transfers, etc.